Tag: PaperCut

Centralizing Print Management Across a Large School Network: How CEWA Built Scale, Visibility, and Equity

In today’s education environment, IT leaders juggle a complex set of priorities: securing infrastructure, supporting teachers and students, and finding efficiencies in every corner of operations. But one backend system that often flies under the radar — printing — can become surprisingly costly and chaotic when left unmanaged.

For Catholic Education Western Australia (CEWA), a state-wide network of 156 schools serving more than 83,000 students and 12,000 staff, the challenge was clear: a fragmented print environment with inconsistent tools, limited visibility, and rising administrative overheads.

The Challenge of Scale and Fragmentation

Like many large education systems built over decades, CEWA’s printing infrastructure had grown organically. Individual schools ran a mix of software platforms, and IT staff at the central office found themselves trying to manage this sprawl while still supporting day-to-day IT needs.

In classrooms, print output ranged from simple worksheets and handouts to administrative forms and learning materials. Without a unified system, it was difficult to track usage, enforce security policies, or help smaller, regional schools access the same technology as larger campuses.

A Centralized Approach to Print Management

CEWA began its modernization journey by deploying PaperCut’s centralized print management platform to handle the full scale and diversity of its network. PaperCut was rolled out from the CEWA office and integrated with organizational identity services like Azure, allowing centralized control while also letting local IT staff manage printers and users within their schools.

According to CEWA’s team, this hybrid approach — a blend of cloud flexibility and on-premises resilience — was essential for schools with older infrastructure and varied connectivity. IT administrators now manage printer deployment and user policies from a single Paperut platform, and schools could benefit from delegated administration without increasing central helpdesk burden.

Outcomes That Go Beyond Printing

The results have been significant. Today, CEWA manages 831 printers across 91 locations from Broome to Albany and has processed more than 23 million print jobs through its centralized system.

Beyond sheer numbers, CEWA’s IT team highlights three strategic wins:

Ben Beaton, Team Leader of Digital Services and Partner Engagement at CEWA, underscores the value of this equity. It’s not just about technology; it’s about ensuring that all schools — regardless of size or location — can access the tools they need to support students and staff effectively.

Print Management as an IT Strategy

CEWA’s journey speaks to a broader truth in education IT: even “mundane” systems like printing can become strategic assets when they are standardized, visible, and centrally managed. For districts and networks contemplating similar moves, the CEWA experience offers a roadmap for balancing centralized governance with local autonomy.

As education systems look to stretch tight budgets, mitigate technical debt, and support equitable learning environments, print management may prove to be one of the under-recognized levers of operational efficiency.

How Advanced Print Management Systems Are Shaping the Future of Campus Innovation

In the ever-evolving landscape of higher education, innovation isn’t confined to classrooms and research labs—it extends to how universities manage their operations, resources, and technology.

At the University of Maryland’s A. James Clark School of Engineering, Terrapin Works stands as a shining example of how adopting cutting-edge solutions can transform not just processes, but outcomes.

Terrapin Works, a hub of rapid prototyping, advanced manufacturing, and digital design, operates a sprawling network of more than 200 machines across 17 campus locations. This state-of-the-art enterprise isn’t just a facility; it’s a mission-driven ecosystem enabling students, faculty, and researchers to turn ideas into reality.

But with complexity comes challenges, and the need to streamline its job request system became a pivotal moment for this operation.

The Challenge: Streamlining Complexity in Innovation

Managing job requests for hundreds of machines servicing diverse users—from students designing prototypes to researchers creating precision parts—was no small feat. Terrapin Works initially relied on a help desk ticketing system that, while functional for IT issues, fell short as a workflow solution.

The system lacked a user-friendly process for submitting, tracking, and managing requests. Email threads became the backbone of communication, resulting in inefficiencies, delays, and an inconsistent user experience. Technicians, often students themselves, faced a cumbersome workflow that detracted from their ability to focus on the innovative work at hand.

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