Response from Spencer Dunford, general manager, SmartDeploy.
While K-12 and higher education have been affected differently, they’ve both seen significant impact in their daily tasks and overall IT strategy due to changes in workplace and IT workload. IT for education was generally well-defined and entailed tasks that could often be scheduled weeks, if not months in advance.
Just as most every school year followed a predictable start, end, and vacation days between, so too did IT projects within that environment. In many cases even the emergency project was limited in scope in this “old” model of IT in education. IT could plan on summer lab refreshes, on-premise devices, and projects planned out with weeks or months to prepare, for example. COVID-19 changed this.
IT had to make an immediate shift to support remote learning for students, training for teachers, and in many cases, coaching up parents too. Many of the initial changes were quick reactions to the changed requirements. Now a new year has begun with these new rules.
All the while, budgets have not changed. IT teams are being stretched and challenged. This has created incredible opportunities to adopt new technologies at a speed that would have been unthinkable in the past. But it also has pushed generalists into new specialties, and even the rare EDU IT specialist into unfamiliar realms of new technology.