Most buyback companies have a grading scale for devices that take deductions for things like scratches, dents and cracked screens. For example, in a recent buyback scenario the buyback price for a used iPad 6th Generation ranged from $205 for a “Grade A” device in top condition, to $20 for a “Grade F” device with a broken screen or other component, a $185 difference. Multiply that by dozens or even hundreds of devices, and it can add up to a significant financial loss for schools.
By Paula Currie, vice president of procurement, Second Life Mac.
Some school districts charge parents for devices that are badly damaged, which is difficult to enforce and can create some unpleasant interactions. Yet there’s a little known secret in the industry that can net school districts some serious money for very little effort: Apple Care+.
Districts that have iPad under warranty with Apple Care+ and don’t have a deductible can send damaged devices to Apple Care+ before the fleet is refreshed and Apple Care+ will replace the broken devices with brand new same generation iPad. The great news is that it doesn’t cost school districts anything to do this; they’ve paid for the service with their Apple Care+ fee.
A school district on the east coast of the United States refreshed a large number of Apple iPad and MacBook Air last spring. Before the refresh took place, the district’s director of technology asked a local Apple Authorized Service Provider to send approximately 1,000 broken iPad in to Apple Care+ for replacement. The school received new-in-box same generation iPad in return.
When traded in with other devices, these iPad were worth top dollar and brought the school district an additional $140,000 at trade-in.