Tag: TOPdesk

TOPdesk Partners with Nearly One Quarter of All Universities in the UK

TOPdesk, a leading provider of enterprise IT service management solution, announces that, because of its committment to serving schools, colleges and universities, it has secure partnerships with more than 23% of all universities in the U.K. In 2019, TOPdesk UK added nine new university clients.

Institutions such as Heriot-Watt University, the University of Central Lancashire, and the University of Kent signed with the vendor in 2019 to automate service and support, and enhance their service offerings to internal staff and students.

With the additional university clients added last year, a total of 37 universities in the UK now trust TOPdesk with their enterprise service management needs to; utilise the usage of the self-service portal, implement quick links and standard solutions, and visibility for cross-departmental working.

In light of this success in the sector, TOPdesk UK has formed an internal business unit to focus exclusively on serving the needs of its higher education customers.

Will Sibley, TOPdesk UK’s head of education sales, said: “I am always pleased to welcome universities to the TOPdesk family, and last year it’s was great to have welcomed so many excellent institutions of higher education.

“In 2020, we will continue our growth in this sector, while also focussing on strengthening our current partnerships with these educational entities to provide them with as much value as possible.”

About TOPdesk

TOPdesk develops, implements, and supports an enterprise service management (ESM) solution that helps universities and organisations efficiently manage the services they provide. Departments such as IT, HR, facilities, and library, and student services, can perform their work both collaboratively and separately with a single tool. TOPdesk is available as a local installation or Software-as-a-Service, and the solution can be tailored to meet every organisation’s needs.

TOPdesk has 15 branches worldwide: in UK, USA, Canada, Brazil, the Netherlands, Belgium, Germany, Hungary, Denmark, Norway, and Australia. Visit www.topdesk.co.uk for more information.

TOPdesk Named A “Strong Performer” By Independent Research Firm

TOPdesk, a leading global provider of innovative enterprise service management solutions, today announces that it has been named a “strong performer” by analyst firm, Forrester. TOPdesk is profiled as one of the top 15 vendors that “matter most,” as detailed in the Forrester’s report, “The Forrester Wave™: Enterprise Service Management, Q4 2019.”

According to the Forrester Wave™ evaluation, the globally serving TOPdesk “has shifted to fully address the ESM market during the past few years and has oriented its strategy to provide for all forms of service requests, expanding its collaborative abilities and out-of-the-box modules.”

Per the report, “TOPdesk has grown steadily in North America, gaining popularity with midsize enterprises and public sector organizations, including higher education, and is pursuing a strategy of steady organic growth.”

“TOPdesk is a well-rounded ITSM and ESM product with fast time-to-value,” the report continues. “Request management is notably strong, with Kanban, intelligence, and costing … The platform is built for speed of utilization … [and] is well suited to midsize enterprises looking for a tool with both ITSM and ESM capabilities and experience.”

Wolter Smit

Wolter Smit, TOPdesk CEO and co-founder, said he’s proud of acknowledgement. “We know — and our clients tell us — that our solution continues to be first-rate. We’re honored to be named as a Strong Performer by Forrester, and are thankful for our clients and partners for helping us get here.”

In the report, Forrester notes ITSM users are looking to increasingly leverage self-service options, speed up service delivery, and enhance their own ITSM capabilities to meet the challenges of changing technology landscapes. TOPdesk believes that it addresses these issues by helping organization improve service management processes; optimize services by providing a user-friendly self-service application; and offers comprehensive support through a continuously delivered platform.

TOPdesk provides a robust platform for improved enterprise services, and a high-quality service management solution with proven fast time-to-value.

To request a reprint of the report, visit: https://page.topdesk.com/en/topdesk-reviews-and-distinctions.

About TOPdesk

TOPdesk develops software that helps organizations efficiently manage the services they provide. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. It serves all sized organizations, from small businesses to large multinationals, and is available as a local installation or Software as a Service. The TOPdesk solution can be tailored to meet every organization’s needs.

TOPdesk has 15 branches worldwide: in the US, Canada, Brazil, the UK, the Netherlands, Belgium, Germany, Hungary, Denmark, Norway, and Australia. www.TOPdesk.com