Responses from Dr. Marian Stoltz Loike, vice president for online education at Touro College and dean of Touro’s Lander College for Women.
How are you responding to the present crisis, and what technologies are you using to connect with students and even parents in an attempt to minimize the disruption?
We are delivering synchronous zoom classes to most students since school was shut down. There are also students who take asynchronous online courses. Most faculty teaching the synchronous courses have not taught online previously. Faculty teaching asynchronously have been well-trained and often have been teaching online for many years.
Faculty lectures to students over Zoom, integrating interactive exercises to keep students engaged. They use online tools, like surveys or breakout rooms to enable students to interact with material and one another.
Through combined efforts of the Instructional Design and Instructional Technology teams, faculty have been trained and supported in teaching online. We have produced video and print tutorials and peer-to-peer training. We have also offered online support.
Because Touro has been ahead of the curve in moving online we have had a smooth transition, lauded by both students and faculty. We are also helping other schools succeed in online pedagogy. For example, last night one of the division of the graduate school of education held a webinar for more than 85 middle and high school teachers to help them build skills in online pedagogy by teaching them about online tools, like quizlets, quizis, edpuzzle, cahoots, and other tools.
What have been the results? What works? What only causes more friction?
Very successful. One-on-one training for novices, webinars and group sessions for more advanced faculty. Broader helpdesk support has been important for students. Students and faculty have reported tremendous satisfaction with the transition to remote learning.
Nothing is causing more friction; however, some students report that the demands at home make it difficult for them to focus on learning. Parents want them to help with watching younger siblings or doing household chores to provide parents with bandwidth to work.
Several faculty members have lost their babysitters and are unable to deliver classes to students while they take care of young children. In each case we have found a way that is sensitive to both the faculty member and students’ educational needs.
Please name the technology you’re using in your response and the approaches you are taking. Are you moving to e-learning platforms?
Learning Management system: Canvas
Web conferencing: Zoom
Calendars: Calendly, looking at Microsoft Bookings
Web storage: Canvas, Box and Kaltura
Exams: Examsoft; ProctorU; Respondus Lockdown Browser and Monitor
We have been in a race to respond to coronavirus and its impact on our colleges.
We were seeing the virus spread in other countries and watching their response, so we knew it was only a matter of time before the U.S. took social distancing measures and issue stay at home orders.
Given that reality, we focused our efforts on the following items:
Ordering laptops and other equipment to support a remote workforce
Reviewing/ordering necessary licenses to support a remote workforce
Reviewing bandwidth requirements and networking devices to support increase VPN demands
Developing and scheduling necessary technology training for all employees to prepare them for first day at home
Reviewing security practices to respond to new attack vectors
Meeting with academic leaders to develop a plan to transition all students to distance education using new tools
To assist with the transition, we trained the organization on Microsoft Teams. This is the primary tool we use to manage remote employees and departmental teams. We also use two additional video conferencing solutions to help with meetings and delivering synchronous distance education, they are GoToMeeting and Zoom. All students, faculty, and staff have a license for GTM.
Our e-leaning platform is Canvas. We have implemented new ways of using Canvas to support on-ground programs to assist with the transition to online. We are exploring other learning tools to help with the transition, like Respondus, depending on the department or programmatic requirements. We are still exploring new solutions; however, we have seen our colleges adjust curriculum rather than try and solve every problem with technology.
The community has been exceptionally patient throughout this process. They understand the tremendous challenge everyone is facing through this transition, including the strains on the IT department. Many of the challenges have been outside of our control, such as outages with Zoom, Teams, GTM, and home internet providers. These outages are a result of millions of new remote workers using these platforms for the first time, causing unprecedented traffic on the platforms. Most employees have been very understanding of this reality.
Our organization did not anticipate this pandemic, as our business continuity plans did not account for a remote workforce transition that would be nationwide. This provided unique challenges for everyone, including our technology team. However, we have been able to respond quickly to the crisis and keep the organization operating and able to serve our students and faculty.
Response from Gary Hoberman, CEO and founder, Unqork.
IT leaders are focused on technologies that are intuitive for parents and teachers to use on any device, from anywhere. New York City’s Department of Education’s new CIO Anuraag Sharma said it well: “Our classrooms must be equipped with the modern-day tools and technology our students need to succeed.”
Leveraging cloud-based platforms is key to achieving that. By far, the shift to cloud has been a huge benefit for educational institutions. According to AWS, 96% of the top research institutions use AWS in some way. This is really laying a foundation for new innovation in education
What are your greatest concerns?
Legacy code —in education and in the public sector generally—is a millstone around innovation’s neck.
Keeping existing systems running sucks up scarce IT resources, and the people who know what’s needed best—teachers and administrators—can’t help, because they can’t code.
Unqork enables institutions to leverage everything they can from existing systems, and our no-code tools puts digitization into the hands of the people who know what students and parents need.
Large school districts are especially burdened with many different disconnected systems and multiple logins for teachers, administrators and parents. This makes communications between these constituencies even harder – keeping in mind the end goal is helping students be successful.
How are you addressing the most critical problems (and what are these problems)?
Related to legacy code and also the ability to find and hire new engineers, at Unqork we are a no-code platform that allows educational institutions to build in a completely visual environment. In fact we can switch or upgrade technologies and users don’t even know it.
Question: What are some tips and guidance for educational entities to ensure the safety and security of their IT data. What steps can and must IT leaders in schools, colleges and universities take to protect their back end data and information, and what should they be most aware about the current threat landscape?
Educational institutions are especially have unique challenges because of the large variety of different end-points that are brought into their environments. It is critical that the IT data is segregated from the networks that can be accessed by these un-managed end-point devices (such as personal mobile phones/laptops etc.). Once the IT data is isolated from the internal unintentional harm, the infrastructure security posture needs to be hardened by modern and thorough unified threat management (UTM) system.
The key tip is to keep these UTM systems up to date and current to avoid new threats. For easier consumption of UTM services, a cloud delivered UTM can be leveraged either instead of or in conjunction with on-premise based UTM solutions. In either case, considering a managed UTM solution should be considered as this will provide the security that the organization needs without significant IT effort, but rather receiving the benefits as a managed service.
Schools are especially prone to ransomware attacks, due to the combination of weak security protocols, out of date computer equipment, and a lack of skilled staff. Digital infections can spread among school computers much the same as biological germs spread among students. Security is unfortunately quite a lot like a treadmill – it never stops. You can never arrive at a state of solid protection, because what was good enough yesterday won’t be good enough tomorrow. New vulnerabilities are continually being found. The need to invest in basic online hygiene is constant.
The best security leaders have given up on implementing perfect protection, focusing instead on Digital Resilience. It’s not possible to stop every attack, but it is possible to plan ahead for how you will withstand and recover from attacks. This requires detailed knowledge, ahead of the attack, about your whole network, so that you know how to recover when any part is damaged.
Schools plan for many different kinds of disruptions – extreme weather, earthquakes, etc. What all schools have in common is they are online, and this means planning for an online disruption is mandatory. A good way to start is by mapping out the school’s network of resources, to understand what depends on what.
Sivan Tehila, director of solution architecture, Perimeter 81
Cyberattacks are becoming more and more frequent and sophisticated. While at the same time, many organizations are adopting cloud-based infrastructures. This is why cloud accounts are being targeted more than ever. The easiest way to hack into your cloud environment is by exploiting the cloud account credentials. As well, there are many different types of threats for cloud environments, such as cryptojacking, insecure APIs (application programming interfaces) and more.
However, insufficient Identity accesses are the best vulnerability for an attacker to exploit. This is why we will probably see a high demand for identity providers and single sign-on capabilities and especially Zero Trust remote access solutions.
Response from Samir Tout, professor of information assurance, School of Information Security and Applied Computing, Eastern Michigan University.
In the last decade, we have witnessed a shift in the IT landscape with the rise of cloud computing, mobile devices and the Internet of Things (IoT). As a result, a new era has begun—one that brings along promising infrastructural enhancements, albeit with new challenges to the modern enterprises, including educational institutions. This necessitates that IT leaders at schools and universities perform a thorough analysis of how this will impact their systems, networks, and most importantly their data.
Educational institutions produce a massive amount of data about their students and staff. Such data constitutes a luring treasure trove for hackers who may launch advanced attacks against various layers of the school/university systems. IT leaders at these institutions must pay attention to key measures that are still common even to a great degree to the modern IT landscape.
If established, these measures would mitigate or possibly eliminate the risks of potential intrusions. They include: system hardening, secure perimeter architecture, anti-malware and endpoint defenses, strong encryption, establishing and adopting security policies, and applying information security principles such as least privilege, separation of duties, and role-based access control.
Furthermore, one of the most forgotten yet important measures is security awareness training and professional development for the staff that maintain the institution’s infrastructure. This has become even more vital with the advent of the modern IT landscape mentioned above, as staff members must stay up-to-date or otherwise risk being ill-equipped to properly maintain the infrastructure and its hosted data.
IT leaders must set strategic goals that embrace the above measures as part of the fabric of the institution. This means, among other things, that they include them in their strategic plan, allocate proper budgets for them, and support them with resources and, when necessary, expedited approvals.
Good cyber hygiene is critical to protecting “back end data.” Regular software updates and patch management are critical in mitigating known software vulnerabilities.
Two-factor authentication is vital to hedge against phishing and other social engineering attacks. Appropriate data encryption serves to protect critical data. And, vulnerability scanning/management of the environment is key to identifying and closing all known system vulnerabilities.
Modern firewalls and end-point protection protect against ransomware and reduce the overall threat landscape. And cyber security awareness training for all users is critical to help them understand common social engineering-based threats and attacks. Assess and validate cyber security controls in place to protect data stored in any hosted/cloud-based system.
The current IT landscape is full of concerns. Anything that cybercriminals can monetize is a risk. Probably the most common problem I hear about is ransomware, which can be addressed by managing patches/updates and ensuring off-site backups are regularly completed (and isolated).